Terms and Conditions

1. Acceptance of These Terms

These Terms and Conditions (“Terms”) govern access to and use of the website of Heracle Care and Wellness (Private) Limited (“Heracle Care & Wellness”, “we”, “us” or “our”) (the “Website”), including its appointment, WhatsApp, telephone and “Request a Proposal” links.

By accessing or using the Website, you agree to be bound by these Terms. If you use the Website on behalf of a company or other organisation — for example, to enquire about corporate wellness — you confirm that you are authorised to accept these Terms on its behalf. If you do not agree to these Terms, please do not use the Website.

These Terms govern the Website only. The treatment and services you receive at the centre or during a home visit are provided under the terms, consent forms and clinical policies that apply when you register and attend as a client. These Terms should be read together with our Privacy Policy and Cookie Policy, both available on the Website.

2. About Heracle Care & Wellness and This Website

Heracle Care & Wellness is a multidisciplinary healthcare and wellness centre at 39/11, Edmonton Road, Colombo 06. It is a subsidiary of Heracle Holdings (Private) Limited, the sports, fitness and wellness sector holding company of Lyceum Global Holdings (Private) Limited (together with its subsidiaries, the “LGH Group”). As presented on the Website, we offer:

• Sports Medical Consultation;
• Physiotherapy, including sports, musculoskeletal, neurological, geriatric and paediatric physiotherapy;
• Nutrition Consultation;
• Massage Therapy;
• Steam Bath and Ice Bath recovery treatments;
• Home visits for physiotherapy and massage therapy; and
• Corporate wellness programmes for organisations.

The Website is an information site. It presents our services, professionals, visiting process, community activities and contact details, and lets you start an enquiry by telephone, WhatsApp or email. It does not offer user accounts, online booking, online payments or online consultations, and no service is sold or booked through the Website itself.

3. Heracle Holdings and LGH Group Companies

Heracle Care & Wellness is a separate legal entity from Heracle Holdings, Lyceum Global Holdings and the other companies the Website mentions — including Heracle Sports Education, Heracle Adventure, ZEUS Gymnasium, ZEUS Power and Heracle Active. Each is responsible for its own services, websites and obligations. Nothing on the Website makes any of them a party to an arrangement between you and Heracle Care & Wellness, and services obtained from them are governed by their own terms.

4. Health Information Is Not Medical Advice

Information on the Website about conditions, treatments, therapies and nutrition is general information only. It is not medical advice, a diagnosis or a substitute for an assessment by a qualified professional, and it does not create a clinician–patient relationship. Whether a treatment is right for you can only be decided after a professional has assessed you.

Descriptions of outcomes — such as recovery, pain relief, performance or body-shaping results — describe what our services aim to achieve. Results vary from person to person and are not guaranteed.

5. Appointments, Walk-ins and Visits

The Website's “Book an appointment”, “Book on WhatsApp” and “Book this service” buttons open a telephone call, a WhatsApp chat or an email to us. Using them starts an enquiry only. An appointment exists only once a member of our team has confirmed the date, time and service with you.

• Appointments are recommended for all services, so that you are matched to the right specialist and time.
• Walk-ins are welcome, subject to the availability of the relevant service and professional on the day.
• Cancellations — please tell us at least twenty-four (24) hours in advance if you need to cancel or reschedule an appointment. Any consequences of a late cancellation or missed appointment will be explained to you when the appointment is confirmed.
• Opening hours are 8:00 AM to 8:00 PM daily, including public holidays, unless we announce otherwise.
• What to bring — comfortable clothing and any relevant medical records.
• On-site parking is provided for visitors' convenience, at the vehicle owner's own risk.

6. Services, Pricing and Suitability

We describe our services in good faith, but service descriptions, session durations (for example, “around 1 hour” for physiotherapy), packages and the professionals assigned to a service are indicative and may change. In particular:

• Pricing is not published on the Website. Prices are provided on enquiry and confirmed to you before a service begins.
• Home visits are available only for services where the Website expressly says so — currently physiotherapy and massage therapy — within the areas and times we can serve, and subject to confirmation.
• Age requirements — the Ice Bath is available from fourteen (14) years of age and the Steam Bath from eighteen (18) years of age, as shown on the Website. Clients under eighteen (18) years of age must be accompanied, or have their appointment arranged, by a parent or legal guardian.
• Suitability — heat and cold therapies, massage and other treatments are not suitable for everyone. Please tell our team about any medical condition, pregnancy, injury or medication before treatment. We may decline, postpone or adapt a service where we reasonably consider it unsuitable or unsafe for you.
• Professional information — qualifications, experience and professional registrations (such as Sri Lanka Medical Council numbers) are shown as at the date of publication. You are welcome to verify them with the relevant registration body.

7. Corporate Wellness Proposals

Organisations can ask about our corporate wellness programmes — including executive health assessments, personalised wellness planning, stress-management workshops and ongoing coaching — using the “Request a proposal” link, which opens an email to us. A proposal we send is an invitation to discuss and is not a binding offer. A corporate wellness engagement becomes binding only when a written agreement is signed by both parties, and that agreement then governs the engagement.

8. Permitted Use of the Website

You may view, download and print pages from the Website for your own personal, non-commercial use, or for internal reference within your organisation, provided that you:

• do not modify the content, and keep all copyright, trade mark and other proprietary notices intact;
• do not use the content in a way that suggests Heracle Care & Wellness or any of our professionals endorses you, your organisation, or your products or services; and
• comply with Section 9 (Acceptable Use) and Section 14 (Intellectual Property).

Except as the law allows, any other use of the Website's content requires our prior written permission.

9. Acceptable Use

You must not, and must not attempt to:

• use the Website in any way that is unlawful (including under data protection law), fraudulent, or intended to cause harm;
• gain unauthorised access to the Website, its source code, its hosting account, or any system or network connected to it, or bypass its security controls;
• introduce viruses, malware or other harmful code, or interfere with or disrupt the integrity, availability or performance of the Website, including by a denial-of-service attack;
• use automated tools — such as scrapers, bots or data-mining software — to extract content or personal information from the Website, other than the ordinary indexing carried out by public search engines;
• collect or use the names, images, registration numbers or contact details of individuals shown on the Website — including our professionals, reviewers and young athletes — for unsolicited marketing, profiling, harassment or any unlawful purpose;
• send false or misleading enquiries, impersonate any person or organisation, or send spam or bulk or automated messages to our telephone, WhatsApp or email channels; or
• frame, mirror or reproduce the Website, or use the Heracle or LGH Group names or logos, in a way that misrepresents your relationship with us.

Unauthorised access to, or interference with, the Website may constitute an offence under the Computer Crime Act, No. 24 of 2007. We may report such conduct to the relevant law-enforcement authorities and co-operate with them.

10. Enquiries and Electronic Communications

When you contact us by telephone, WhatsApp or email, you agree to:

• provide accurate information, so that we can respond to you and arrange the right service;
• keep your message relevant, and not send medical reports, identity-document numbers, bank or card details, or unnecessary personal information about yourself or anyone else, as described in our Privacy Policy; and
• communicate respectfully with our staff and professionals.

An enquiry does not by itself create a contract or a clinician–patient relationship, and does not oblige us to respond within a particular time. Requests about personal information are dealt with under our Privacy Policy.

You agree that we may reply to you by telephone, WhatsApp, email or other electronic means. When you use WhatsApp, WhatsApp's own terms also apply to you. Electronic communications and records have legal effect under the Electronic Transactions Act, No. 19 of 2006.

If you are under eighteen (18) years of age, please ask a parent or guardian to contact us on your behalf.

11. Reviews, Testimonials and Community Content

The reviews shown on the Website are reproduced from public online reviews of Heracle Care & Wellness. They reflect the personal experience and opinion of the individual reviewer, are not statements by us or by our professionals, and do not mean that you will have the same experience or outcome. If you are a reviewer and would like your review removed from the Website, please contact us using the details in Section 22.

The Community section describes sponsorships, workshops and on-field support we have provided. References to schools, teams, events, sponsors and other organisations are made to describe our activities and do not imply that they endorse our services.

12. Third-Party Links and Embedded Content

The Website links to third-party services — including WhatsApp and our pages on Facebook, Instagram and TikTok — and embeds a third-party map in the Contact section. These third-party websites and services are not under our control. We provide the links for convenience only, do not endorse their content, and are not responsible for their availability, accuracy, security or privacy practices. Your use of them is governed by their own terms and policies.

You may link to any page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or suggest any form of association, approval or endorsement on our part where none exists. We may withdraw this permission at any time.

13. Third-Party Service Providers

We rely on the following providers to operate the Website:

• Zuse Technologies (Private) Limited, the LGH Group's technology subsidiary, which designed and developed the Website and maintains it on our behalf;
• a web-hosting provider, which hosts and delivers the Website; and
• third-party providers of the web fonts and the embedded map in the Contact section.

The availability and performance of these services depend on their respective providers, and we are not responsible for outages or limitations that originate outside the Website itself. Further detail is set out in our Privacy Policy and Cookie Policy.

14. Intellectual Property

The Website and its content — including text, graphics, photographs, logos, page layout and design — and the names, logos and brands of Heracle Care & Wellness, Heracle Holdings and the LGH Group companies, are the property of Heracle Care & Wellness, the relevant LGH Group company or their licensors, and are protected by the Intellectual Property Act, No. 36 of 2003, and other applicable intellectual property laws. Reproduced online reviews remain the content of their authors.

Nothing in these Terms grants you any right or licence to use any name, logo, trade mark or brand of Heracle Care & Wellness or any LGH Group company without our prior written permission. Requests for permission should be sent to info@heracle.lk. Trade marks of third parties that appear on the Website — including the names of sponsors, events and schools — belong to their respective owners.

15. Privacy and Cookies

Personal information collected through the Website, and through the enquiries it enables, is handled in accordance with our Privacy Policy, and cookies and similar technologies are used as described in our Cookie Policy. By using the Website, you acknowledge that your personal information will be handled as described in those documents.

16. Website Availability and Security

We aim to keep the Website available, but we do not guarantee that it, or any content on it, will always be available, uninterrupted or error-free. We may suspend, withdraw, restrict or change all or any part of the Website without notice — for example, for maintenance, security, or a move to a new domain.

We use reasonable measures to protect the Website, including encrypted (HTTPS) connections, but we cannot guarantee that the Website will be free from viruses or other harmful components. You are responsible for configuring your own device and for using appropriate anti-virus protection. We may block or restrict access to the Website where we reasonably believe that these Terms have been breached, or that there is a threat to the security of the Website or its visitors.

17. Disclaimers and Limitation of Liability

The Website is provided on an “as is” and “as available” basis, for general information only. To the extent the law allows, we exclude all implied warranties and representations about the Website and its content.

To the fullest extent permitted by the laws of Sri Lanka, Heracle Care & Wellness, Heracle Holdings, the LGH Group companies, and their respective directors, officers, employees and professionals will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, goodwill or data, arising from your use of, or inability to use, the Website, your reliance on its general health information, or your use of any third-party website or service linked from it.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under the laws of Sri Lanka. These Terms also do not affect the professional duty of care our practitioners owe to clients they treat, which is governed by the terms and clinical policies that apply to treatment.

18. Complaints, Takedown Requests and Feedback

If you have a concern about the Website — for example, content you believe is inaccurate, a photograph or personal information you would like reviewed or removed (including an image of a child), a review you would like withdrawn, a suspected infringement of your intellectual property, or difficulty accessing the Website — please contact us using the details in Section 22 and tell us:

• your name and contact details;
• the section of the Website and the content concerned; and
• the nature of your concern and, where relevant, the basis of your right to raise it.

We aim to acknowledge your message promptly and will review it in good faith. Requests concerning personal information are handled as described in our Privacy Policy. Concerns about treatment you have received should be raised with our Operations Manager using the same contact details.

19. Governing Law and Jurisdiction

These Terms are governed by, and construed in accordance with, the laws of Sri Lanka. Any dispute arising out of or in connection with these Terms or the Website is subject to the exclusive jurisdiction of the courts of Sri Lanka, except that we may seek urgent or injunctive relief in any court with jurisdiction over the person concerned.

The Website is operated from Sri Lanka. If you access it from elsewhere, you do so on your own initiative and are responsible for complying with any local laws that apply to you.

20. General Provisions

• Severability — if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
• No waiver — a failure or delay by us in enforcing any provision of these Terms is not a waiver of our right to do so later.
• Entire terms — these Terms set out the entire terms on which you may use the Website. Our Privacy Policy and Cookie Policy are provided for your information and do not form part of these Terms.
• Language — these Terms are issued in English. If we provide a Sinhala or Tamil translation for convenience and there is any inconsistency, the English version prevails.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Website, our services, our organisation or applicable law. The “Last updated” date at the top of this page indicates when this version took effect. The current version is published on the Website, and your continued use of the Website after an update constitutes acceptance of the updated Terms.

22. Contact Us

Questions about these Terms may be directed to: